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Privacy policy
Last updated: September 26, 2025
LOU LUNA LTD (“LOU LUNA”, “we”, “our” or “us”) operates this website and store, powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, purchase from us, or otherwise interact with us.
By using our Services, you agree to the practices described here.
Personal Information We Collect
We may collect the following information when you interact with our Services:
-
Contact details (name, email, phone, billing/shipping address)
-
Order & payment details (items purchased, payment information, transaction history)
-
Account information (if you create an account: username, password, preferences)
-
Device & usage data (IP address, browser, device type, cookies, how you use our site)
-
Communications (when you contact us by email or support request)
How We Use Your Information
We use your personal information to:
-
Process and deliver your orders
-
Provide customer support
-
Communicate with you (order updates, promotions if you’ve opted in)
-
Improve and personalise our Services
-
Detect and prevent fraud or misuse
-
Comply with legal requirements
Sharing Your Information
We may share your information with:
-
Shopify (our e-commerce platform provider)
-
Payment processors and logistics providers (to process your payment and deliver your order)
-
Marketing and advertising partners (if you have consented to marketing)
-
Authorities or legal bodies where required by law
We do not sell your personal data.
Your Rights
If you are in the UK or EEA, you have the right to:
-
Access the personal information we hold about you
-
Request corrections or deletion of your information
-
Object to or restrict processing in certain cases
-
Withdraw consent where processing is based on consent
-
Request a copy of your data in a portable format
You can exercise these rights by contacting us at info@louluna.co.uk.
Cookies & Marketing
We use cookies and similar technologies to improve your browsing experience. You can manage cookies through your browser settings. If you no longer wish to receive marketing emails, you can unsubscribe at any time using the link in our emails.
Data Retention & Security
We keep your personal information only for as long as necessary to provide our Services and comply with legal obligations. While we take appropriate steps to secure your data, no method of transmission is 100% secure.
International Transfers
As Shopify hosts our store, your personal information may be transferred outside the UK/EEA (e.g. to Canada or the U.S.). Shopify uses recognised safeguards (such as Standard Contractual Clauses) to protect your data.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact us at:
LOU LUNA LTD
Company Number: 14902816
Registered Office: 7 Bell Yard, London, England, WC2A 2JR
Email: info@louluna.co.uk
If you are in the UK or EEA and believe your data rights have been infringed, you may also complain to your local data protection authority.
Privacy Policy
Last updated: September 26, 2025
LOU LUNA LTD (“LOU LUNA”, “we”, “our” or “us”) operates this website and store, powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, purchase from us, or otherwise interact with us.
By using our Services, you agree to the practices described here.
Personal Information We Collect
We may collect the following information when you interact with our Services:
-
Contact details (name, email, phone, billing/shipping address)
-
Order & payment details (items purchased, payment information, transaction history)
-
Account information (if you create an account: username, password, preferences)
-
Device & usage data (IP address, browser, device type, cookies, how you use our site)
-
Communications (when you contact us by email or support request)
How We Use Your Information
We use your personal information to:
-
Process and deliver your orders
-
Provide customer support
-
Communicate with you (order updates, promotions if you’ve opted in)
-
Improve and personalise our Services
-
Detect and prevent fraud or misuse
-
Comply with legal requirements
Sharing Your Information
We may share your information with:
-
Shopify (our e-commerce platform provider)
-
Payment processors and logistics providers (to process your payment and deliver your order)
-
Marketing and advertising partners (if you have consented to marketing)
-
Authorities or legal bodies where required by law
We do not sell your personal data.
Your Rights
If you are in the UK or EEA, you have the right to:
-
Access the personal information we hold about you
-
Request corrections or deletion of your information
-
Object to or restrict processing in certain cases
-
Withdraw consent where processing is based on consent
-
Request a copy of your data in a portable format
You can exercise these rights by contacting us at info@louluna.co.uk.
Cookies & Marketing
We use cookies and similar technologies to improve your browsing experience. You can manage cookies through your browser settings. If you no longer wish to receive marketing emails, you can unsubscribe at any time using the link in our emails.
Data Retention & Security
We keep your personal information only for as long as necessary to provide our Services and comply with legal obligations. While we take appropriate steps to secure your data, no method of transmission is 100% secure.
International Transfers
As Shopify hosts our store, your personal information may be transferred outside the UK/EEA (e.g. to Canada or the U.S.). Shopify uses recognised safeguards (such as Standard Contractual Clauses) to protect your data.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact us at:
LOU LUNA LTD
Company Number: 14902816
Registered Office: 7 Bell Yard, London, England, WC2A 2JR
Email: info@louluna.co.uk
If you are in the UK or EEA and believe your data rights have been infringed, you may also complain to your local data protection authority.
