At Lou Luna, we value our customers and strive to provide exceptional service and care. Our Customer Care Policy outlines our commitment to ensuring a positive and satisfying online shopping experience for every individual who visits our website. We aim to address any concerns promptly and maintain open lines of communication. Please read this policy carefully to understand our guidelines for customer care.

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1. Approachability and Assistance:

   Our customer support team is available to assist you with any questions or concerns you may have. You can contact us through our website's chat, email, or phone support. We aim to respond to all inquiries within 24 hours.

2. Ordering and Shipping:

   We provide clear and detailed information about our products, sizing, and shipping policies on our website. If you require further assistance, our customer support team is available to help you.

   We aim to ship all orders within 2 business days. You will receive a confirmation email once your order has been shipped, along with a tracking number.

3. Returns and Exchanges:

   We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 30 days of the purchase date. Please refer to our Returns and Exchanges page for detailed instructions.

4. Privacy and Security:

   We take the privacy and security of your personal information seriously. We use industry-standard encryption to protect your data and do not share your information with third parties. For more information, please refer to our Privacy Policy.

5. Feedback and Complaints:

   We welcome feedback from our customers, whether it is positive or negative. If you have a complaint, please contact our customer support team, and we will do our best to resolve the issue promptly.

At Lou Luna, we are committed to providing our customers with the best possible online shopping experience. If you have any questions or concerns, please do not hesitate to contact us.